Get the free metro watch repair 2016-2023 form

To repair your timepiece, you must purchase service from the proper timepiece service center. You can call Metro Service Center toll-free at 1-800-MY-METRO for assistance with locating the proper metro service center, or you may access the service center via their website: (See the link below for more information:) When looking for a service center, you should be sure to call Metro Service Center during business hours as availability of service may vary depending upon the time of day and day of the week. In general, you should look for service centers during daylight hours and call out the hours of operation to verify they are open. If you are unable to reach the metro service center by the listed hours of operation, you will need to contact the proper metro service center for assistance. Please follow these guidelines for the best results (see below): When contacting a metro service center, choose one of two options; 1) Select the appropriate option for your timepiece (recommended) or 2) Select the appropriate option and include the following information (recommended): Manufacturer's model number of timepiece that you are seeking repair (in the instructions for repair, please use the complete model number if you can verify it. It is not necessary to include a specific year. This information will help Metro Service Center in determining the type of service needed. If your timepiece is in need of repair and the information does not have the manufacturer's model number on it, the metro service center is not able to assist you and will return the watch to you). Note: Some timepieces will have the “Manufacturer's model” engraved in the band. Please place this information on the band's packaging (see next section for more information). If you are seeking a repair to a timepiece that is in need of service, Metro Service Center may not be able to provide information about the specific timepiece you are seeking. We recommend purchasing a new timepiece. A warranty of five (5) years is offered upon repair of the factory original and is valid for that specific model timepiece. Note: For service to be performed, a current owner's or original/second owner's identification must be shown. You will need to show current owner's or original/second owner's identification with the model number on your watch before Metro Service Center can provide you with a service appointment.

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